Privacy Policy of 1win Kenya

Welcome to 1win, Kenya's premier online platform for sports betting and casino games. This Privacy Policy outlines how we collect, use, and safeguard your personal information in strict accordance with Kenyan data protection laws and the regulatory requirements governing online gambling platforms.

Information We Collect

At 1win, we collect data essential to providing a secure and personalized betting and gaming experience. The types of information we gather include:

• Personal Identification Data: Names, national ID/passport numbers, date of birth, and contact details to verify your identity as required by Kenyan gambling regulations.
• Account Information: Username, password, and account activity logs.
• Financial Details: Payment information including bank details and transaction history, used for processing deposits and withdrawals under the oversight of financial authorities.
• Usage Data: Betting patterns, game preferences, IP addresses, and device information to enhance user experience and detect fraudulent behavior.

Purpose and Use of Collected Data

We utilize your data strictly to fulfill our contractual and legal obligations while optimizing your engagement with our platform:

• Facilitate account registration, authentication, and secure access to 1win services.
• Process bets, payouts, and ensure compliance with anti-money laundering (AML) and responsible gambling regulations as prescribed by the Kenyan Betting Control and Licensing Board.
• Personalize offers, promotions, and communication tailored to your preferences.
• Monitor and prevent fraudulent activities and unauthorized access.
• Improve our platform functionality and resolve technical issues promptly.

Data Storage and Retention

1win stores your personal data on secure servers within Kenya and compliant jurisdictions. We retain your information only as long as necessary for regulatory compliance, contractual obligations, and dispute resolution, following the guidelines under Kenya's Data Protection Act, 2019.

Your Rights Under Kenyan Law

As a user based in Kenya, you are entitled to exercise specific rights regarding your personal data:

• Right to Access: Request confirmation on whether we hold your data and obtain copies of such data.
• Right to Correction: Ask for inaccurate or incomplete data to be amended promptly.
• Right to Erasure: Under certain conditions, request deletion of your personal information.
• Right to Object: Contest the processing of your data for marketing or profiling purposes.
• Right to Data Portability: Obtain your data in a structured, commonly used format if applicable.

Security Measures

Protecting your privacy is paramount at 1win. We implement robust security protocols including:

• End-to-end encryption of sensitive data during transmission.
• Regular security audits and penetration testing of our systems.
• Strict access controls limiting data handling to authorized personnel only.
• Continuous monitoring for suspicious activities and prompt breach notification processes aligned with Kenya's Data Protection Act.

Sharing and Disclosure of Information

1win does not sell or rent your personal information. Disclosure occurs only when legally mandated or necessary to provide our services, such as:

• Compliance with directives from Kenyan regulatory bodies including the Betting Control and Licensing Board.
• Financial institutions for processing payments and fraud prevention.
• Law enforcement or judicial authorities upon valid request.

Updates to This Privacy Policy

As laws and technology evolve, 1win may update this Privacy Policy. We encourage users to review it periodically. Material changes will be communicated via our platform or direct notification.

Contact Us

If you have questions or concerns regarding your privacy or data protection practices at 1win, please contact our Data Protection Officer through the contact information available on our homepage.